Shipping policy

Shipping Policy

⏱️ Order Processing & Shipping Times

Processing Time

1-3 Days

Business days

Delivery Time

7-21 Days

Depending on region

All orders are typically processed and shipped within 1-3 business days of being placed. We do not ship on weekends or public holidays.

Shipping Times: Once shipped, orders should arrive within 7-21 days depending on the region. Please note that final delivery times depend on destination customs clearance and potential freight delays. We ship via YunExpress, DHL and other international carriers.

📦 Made-to-Order Items

Delivery for all customized pieces takes approximately 15-30 business days (including 7 days making customized product), depending on your shipping address.

🎯 Pre-Order Items

If your order contains pre-order items, delivery may take longer. We only begin production after the pre-order period ends, allowing us to create intentionally and reduce waste.

⚠️ Important Notes

  • 1. All delivery estimates exclude potential delays caused by carrier issues such as severe weather, customs inspections, or holiday peak seasons.
  • 2. We ship to most regions, but cannot deliver to: APO/FPO military addresses and Amazon warehouse addresses.
  • 3. We do not accept PO BOX addresses for these following countries: United Arab Emirates, Saudi Arabia, Jordan, Lebanon, Kuwait, Bahrain, Qatar and South Korea.
  • 4. Please provide complete and accurate delivery addresses and valid phone numbers. We are not responsible for failed deliveries caused by incorrect information.
  • 5. Shipments to all affiliated or remote islands in any country are not supported at this time.

📦 Order Tracking & Contact Us

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to check your package status on the carrier's official website.

📧 Contact Us

If you have any questions about our shipping policy or your order, please feel free to contact us:

Email Us

📦 Track Your Order

Use your tracking number to check your package status on the carrier's official website.

Check your email for tracking info

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Summary

Taxes and shipping calculated at checkout
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