-
${discount_item.title} (-
) *${item.quantity}${item.item_text}${discount_item.title} (-
)
Shipping policy
Shipping Policy
⏱️ Order Processing & Shipping Times
Processing Time
1-3 Days
Business days
Delivery Time
7-21 Days
Depending on region
All orders are typically processed and shipped within 1-3 business days of being placed. We do not ship on weekends or public holidays.
Shipping Times: Once shipped, orders should arrive within 7-21 days depending on the region. Please note that final delivery times depend on destination customs clearance and potential freight delays. We ship via YunExpress, DHL and other international carriers.
📦 Made-to-Order Items
Delivery for all customized pieces takes approximately 15-30 business days (including 7 days making customized product), depending on your shipping address.
🎯 Pre-Order Items
If your order contains pre-order items, delivery may take longer. We only begin production after the pre-order period ends, allowing us to create intentionally and reduce waste.
⚠️ Important Notes
- 1. All delivery estimates exclude potential delays caused by carrier issues such as severe weather, customs inspections, or holiday peak seasons.
- 2. We ship to most regions, but cannot deliver to: APO/FPO military addresses and Amazon warehouse addresses.
- 3. We do not accept PO BOX addresses for these following countries: United Arab Emirates, Saudi Arabia, Jordan, Lebanon, Kuwait, Bahrain, Qatar and South Korea.
- 4. Please provide complete and accurate delivery addresses and valid phone numbers. We are not responsible for failed deliveries caused by incorrect information.
- 5. Shipments to all affiliated or remote islands in any country are not supported at this time.
📦 Order Tracking & Contact Us
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to check your package status on the carrier's official website.
📧 Contact Us
If you have any questions about our shipping policy or your order, please feel free to contact us:
Email Us📦 Track Your Order
Use your tracking number to check your package status on the carrier's official website.